OvarCheck the payment record
Compare the charge with your receipt, subscription and billing period. Confirm the account used for purchase. A pending bank authorisation may look different from a completed payment; check its status with your provider.
Send useful details
Include the charge date, amount, currency, receipt reference and a short description of the issue. If you include a screenshot, hide full card numbers, bank details and other unrelated transactions.
Avoid duplicate purchases
If payment appears to have succeeded but access is missing, do not repeatedly pay for the same plan. Save the confirmation, refresh the account once and submit a request if access remains incorrect. Support will review the specific transaction and applicable terms.